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General Questions

Common questions about the marketplace, how it works, and how to manage your account and dashboard.

This platform is an online marketplace where users can list, browse, and purchase products in a secure and convenient environment. Our goal is to connect buyers and sellers while ensuring quality and transparency throughout the process.

You can browse products without creating an account. However, an account is required to list products, request services, or manage transactions.

1. Click Sign In on the website.
2. Select the option “Don’t have an account?”.
3. Complete the registration form by entering:
  • Email address.
  • Username (publicly visible).
  • Password and password confirmation.
  • Contact number with country code.
  • Your country.
  • Profile picture (optional).

4. Submit the form to create your account.

After logging into your account and selecting My Account, you will be directed to your Dashboard, where you can manage your activity on the platform. The dashboard contains four main sections:

Manage Products Manage Products
This section allows you to view and manage your product listings. You can check the status of your products, edit existing listings, delete products, or add new products to the platform.

Sold Products  Sold Products
Here you can view all products that have been successfully sold through the platform, along with relevant details about each sale.

Settlements Settlements
This section allows you to request payouts for completed sales. It displays the settlements that are ready for payment, representing the earnings you have received from your sold items.

My Profile  My Profile
This section allows you to manage your personal and account-related information. Inside this section you will find several subsections:

  • Personal Information – Update and maintain your public profile information, including details that may be visible to other users on your public profile page.

  • Delivery Address – Add or manage the address where your purchased items should be delivered securely.

  • Identity & Consignment – Update your official identification details to ensure compliance, accurate account verification, and eligibility for consignment agreements. Completing this section is required before you can list products on the platform.

  • Settlement Details – Add and manage your payout information to ensure timely and accurate settlement processing.

Product Listings

Learn how to create, manage, and update your product listings, as well as understand the review and approval process.

Yes. To maintain a safe and trustworthy marketplace, sellers are required to complete the Identity & Consignment section in their profile before listing products.
1. Log in to your account and go to My Account.
2. Open your Dashboard.
3. Click Manage Products.
4. In this section, you can view the status of your products, as well as edit or delete existing listings.
5. Click Add Product to create a new listing.

6. Fill in the required product details:

  • Chose the correct Category.
  • Add a Product Name.
  • Pick your product Condition.
  • Determine the product Price.

  • Product Storage:

    • Seller Storage: when the product remains with you until a sale is completed.
    • Mangroves Warehouse: When you send the products to our warehouse and we take care of the product.
  • Artist Name: if you know the name of the creator of the art you are selling add it, otherwise keep it empty.
  • Product Details: include all the details you feel relevant. 
  • Product Main Image: a main image for the product is a must!
  • Product Extra Images: incase you have more images to show the customers.

7. Submit the listing for approval.

All products submitted to the platform go through a review process before they are published. This review is conducted to ensure that the listing meets our marketplace guidelines, quality standards, and listing requirements.

During this process, our team verifies the accuracy of the product information, the quality of the images provided, and the overall compliance of the listing. We also perform checks to help ensure the authenticity of the product and the credibility of the seller, which helps maintain a trustworthy environment for all users on the platform.

Once the review is completed, the product status will be updated accordingly and you will be notified.

Product reviews are typically completed within a short period after submission. Our team carefully evaluates each listing to ensure it complies with the platform’s requirements and standards.

Once the review process is finished, you will receive a notification email informing you of the result. You can also check the outcome directly from your Dashboard under Manage Products, where the product status will be updated based on the assessment.

The product status may change to Approved, Rejected, or Published, depending on the review outcome.

If a product does not meet the listing requirements, you will be notified with additional details. You may update the product information and submit it again for review.
Yes. You can edit your product details at any time by logging into your account and navigating to My Account → Dashboard → Manage Products. From there, select the edit icon () of the product you wish to update and modify the necessary information.
Yes. You can delete a product listing at any time by logging into your account and navigating to My Account → Dashboard → Manage Products. From there, select the delete icon () of the product you wish to delete.

Orders & Transactions

Get information about product sales, order confirmations, and how to track items that have been successfully sold.

When your product is sold, you will receive a notification email informing you about the sale.

You can also view the details of the sale by logging into your account and visiting your Dashboard. Under My Account, navigate to the Sold Products section, where all products that have been successfully sold will be listed.

Payments

Understand how settlements work, when payouts become available, and the different payment methods supported by the platform.

Settlements represent the earnings you receive after a product has been successfully sold on the marketplace.

Once a product is sold, the buyer must first confirm that the item has been received. After the delivery confirmation, a 3-day waiting period is applied. This period allows time for any potential issues or disputes regarding the transaction to be reported and reviewed.

If no disputes are raised during this period, the sale will be considered successfully completed, and the amount will become available for settlement. At that point, you will be able to request a payout through the Settlements section in your dashboard.

Settlement requests can be made from your account once your eligible balance is available.

The platform provides multiple payout options for settlements to ensure convenient and flexible payment processing. When requesting a payout, you can choose from the following methods:

  • Bank Transfer – The settlement amount will be transferred directly to your registered bank account.

  • Fawran (Mobile Number Transfer) – The payout can also be processed through Fawran using your registered mobile number.

To use either option, make sure your Settlement Details are correctly added and updated in your profile so payments can be processed smoothly.